1. Agreement and platform scope
These Terms govern your access to and use of Vestra, a digital real-estate platform that may provide property discovery, listings, buying and selling of eligible property interests, investment participation, marketplace interactions, account services, payments-related workflows, education and support. Feature availability and legal arrangements can vary by property, transaction and jurisdiction.
By using Vestra, you agree to these Terms and the policies and transaction-specific documents that apply to the features you use. If you do not agree, do not use the relevant service.
2. Eligibility and account security
You must meet the legal age, capacity, location and other eligibility requirements applicable to the service. Some properties or transactions may be unavailable in particular jurisdictions or to particular user categories.
You must provide accurate information, keep your profile reasonably up to date, protect your credentials and promptly report suspected unauthorised access. You are responsible for activity performed through your account unless applicable law provides otherwise. Do not create duplicate or misleading accounts to bypass eligibility or compliance checks.
3. Vestra’s role
Vestra provides digital tools and workflows for discovering property and participating in supported buying, selling or investment activities. Unless a specific agreement says otherwise, Vestra does not guarantee a property listing, verify every statement made by a third party, guarantee title or condition, act as your personal investment adviser, or promise that a transaction will complete.
The legal structure of an opportunity may involve a property owner, issuer, special-purpose entity, marketplace participant, agent, payment provider or other third party. Review the transaction documents to understand who you contract with, what you own, what rights attach to your interest and what fees apply.
4. Property information and listings
Property descriptions, images, occupancy, pricing, valuation estimates, rental information, projected yields, availability and other listing details may be supplied by owners, operators, agents or other third parties. Information can change and may contain errors or estimates. You should independently assess material information and seek professional advice where appropriate.
Users who create or manage listings must have the authority to submit the information and must not publish misleading, unlawful, infringing or unauthorised content. Vestra may request evidence, correct presentation, suspend a listing or remove content where reasonably necessary to protect users, comply with law or enforce these Terms.
5. Buying, selling and marketplace activity
If Vestra supports an offer, purchase, sale or secondary-market workflow for a particular property interest, the applicable transaction rules, eligibility checks, disclosures, fees, settlement conditions and cancellation terms will be shown in the relevant flow or agreement. A submitted offer is not necessarily accepted, and an accepted offer may remain subject to conditions.
You must not misrepresent ownership, submit sham offers, manipulate prices, collude, evade transaction controls or use another person’s account. Do not assume that an interest can be transferred, resold or redeemed unless the relevant terms expressly allow it.
6. Investing and ownership interests
Investment opportunities can involve direct or indirect ownership, fractional interests, contractual rights or another legal structure. The rights and risks are determined by the transaction documents and applicable law, not by a dashboard label alone.
Review the property information, ownership structure, fees, expected holding period, distribution rules, transfer restrictions and risk disclosures before committing funds. Past performance, estimates and projected income are not guarantees of future results.
7. Payments, fees and records
Funding, payments, payouts and settlement may depend on supported providers, verification, available balances, bank or network processing, compliance review and the terms shown for the relevant transaction. Vestra does not guarantee that third-party payment systems will always be available or instantaneous.
Applicable platform, transaction, network, tax or third-party fees will be disclosed where required and may be deducted or payable as described in the relevant flow or agreement. You are responsible for reviewing transaction details before confirming an instruction.
8. Identity checks, compliance and restrictions
You agree to provide accurate information and documents reasonably requested for identity verification, beneficial ownership, sanctions screening, fraud prevention, source-of-funds checks or other compliance obligations. We may pause, limit or decline access or transactions while checks are completed or where required by law.
You must not use Vestra for money laundering, terrorist financing, sanctions evasion, fraud, bribery, market manipulation, unlawful property activity or other prohibited conduct. See the KYC & AML Policy.
9. Acceptable use and intellectual property
You must not interfere with platform security, probe systems without authorisation, scrape or misuse personal data, introduce malicious code, circumvent access controls, infringe rights or use Vestra to mislead or harm others.
Vestra and its licensors retain rights in the platform, software, design, branding and materials. You retain rights in content you lawfully own, while granting the permissions reasonably necessary to host, display and process that content to operate the service.
10. Third-party services and availability
Some services depend on third-party providers, property owners, operators, banks, payment networks, identity vendors or external websites. Their services may have separate terms and privacy notices. Vestra is not responsible for every act or omission of an independent third party, subject to applicable law and any specific agreement.
We may update, maintain, restrict or discontinue features where reasonably necessary for security, legal compliance, product improvement or operational reasons. We will not intentionally remove contractual rights that must be preserved by law.
11. Disclaimers and limitation of liability
To the extent permitted by law, Vestra is provided on an available-service basis and we do not warrant uninterrupted access, error-free third-party data, a particular investment outcome or the availability of a buyer or seller. Nothing in these Terms excludes a liability that cannot lawfully be excluded.
To the extent permitted by law, Vestra is not responsible for indirect or consequential losses arising from third-party listings, market movements, liquidity constraints, property performance, payment-network delays or decisions made solely on the basis of general platform information. Specific transaction agreements may contain additional terms.
12. Suspension, termination and disputes
We may restrict or suspend accounts or transactions where reasonably necessary to protect users, investigate suspected misuse, meet legal obligations or enforce these Terms. Where lawful and appropriate, we will provide notice and a route to raise a concern. You may stop using Vestra, but obligations relating to completed transactions, outstanding amounts, records, compliance and accrued rights may continue.
Contact support first to raise a service concern. Applicable law, dispute resolution arrangements and any competent forum will depend on the contractual entity, the transaction and the jurisdiction. This document does not invent a governing-law choice where one has not been confirmed.
13. Changes and contact
We may update these Terms as the platform evolves or legal requirements change. Material changes will be communicated where required, and the effective version will be made available on the website.
Questions about these Terms can be sent to support@vestraproperties.pro. Review the separate Privacy Policy and Real Estate Risk Disclosure before using relevant features.
This information describes Vestra's intended platform practices. Applicable legal obligations can vary by jurisdiction and transaction type; obtain independent legal advice where appropriate.