This Privacy Policy describes how Vestra Holdings (“Vestra,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you access or use our website (https://www.vestraproperties.pro/) and related services (collectively, the “Platform”). By using the Platform, you consent to the data practices described in this policy.

We are committed to maintaining the privacy and security of your personal information in compliance with applicable laws and industry standards governing real estate investment platforms and financial technology services.

1. Information We Collect

a. Information You Provide Directly

• Account Registration: When you create an account, we collect your name, email address, phone number, physical address, date of birth, identification documents (e.g., government-issued ID), and other information necessary for verification.
• Investment Activity: Details about your investments in full or fractional property shares, transaction history, deposit/withdrawal records, referral activities, and communications with Vestra.
• Customer Support: Information you provide when contacting support via email (support@vestraproperties.pro), phone (+63 946 449 8012), or through our online forms.

b. Information Collected Automatically

• Device & Usage Data: IP address, browser type/version, device identifiers, operating system details, referring URLs, pages viewed on our Platform, time spent on pages.
• Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze usage patterns. You may manage cookie preferences via your browser settings.

c. Information from Third Parties

• Verification Partners: Data from identity verification services to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Payment Processors: Transactional data from banks or payment service providers used for deposits/withdrawals.
• Referral Programs: If you participate in referral programs, we may receive information about you from users who refer you.

2. How We Use Your Information

Vestra uses your personal information for the following purposes:

• To create and maintain your account;
• To verify your identity as required by law;
• To process investments in real estate properties;
• To facilitate peer-to-peer trading of property shares;
• To manage deposits, withdrawals, profits distribution;
• To administer referral rewards and commissions;
• To communicate important updates regarding your account or transactions;
• To respond to inquiries or customer support requests;
• To comply with legal obligations including AML/KYC requirements;
• To improve Platform functionality and user experience through analytics;
• For internal business operations such as auditing and fraud prevention.

3. Legal Basis for Processing

We process your personal data based on:

• Your consent (where required);
• The necessity to perform a contract with you (e.g., providing investment services);
• Compliance with legal obligations (e.g., AML/KYC laws);
• Our legitimate interests in operating a secure and efficient Platform.

4. Sharing & Disclosure of Information

Vestra does not sell or rent your personal information. We may share it only as follows:

a. With Service Providers

Trusted third-party vendors assist us with identity verification, payment processing, IT infrastructure management, analytics services—bound by confidentiality agreements.

b. With Other Users

When engaging in peer-to-peer trades or referrals on the Platform as necessary for transaction completion.

c. For Legal Compliance

To regulatory authorities/government agencies if required by law or legal process; to enforce our Terms of Service; protect rights/property/safety of Vestra Holdings or others.

d. Business Transfers

In connection with mergers/acquisitions/restructuring involving Vestra Holdings; users will be notified before their data is transferred subject to new privacy terms.

5. International Data Transfers

Your information may be processed outside your country of residence—including in jurisdictions where data protection laws differ from those in your home country—subject to appropriate safeguards as required by applicable law.

6. Data Retention

We retain personal data only as long as necessary for the purposes described above unless a longer retention period is required/permitted by law (e.g., tax/accounting/legal compliance). When no longer needed, we securely delete/anonymize such data.

7. Security Measures

Vestra implements industry-standard technical/organizational measures designed to protect personal information against unauthorized access/disclosure/alteration/destruction—including encryption at rest/in transit; regular security assessments; restricted access controls; staff training.

However: No method of transmission over the Internet is completely secure—while we strive to protect your data we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on jurisdiction/applicable law:

• You may access/update/correct/delete certain account info via Platform settings.
• You can withdraw consent where processing is based on consent.
• You may object/restrict certain processing activities. To exercise these rights contact us at support@vestraproperties.pro.

You have the right to lodge complaints with relevant supervisory authorities regarding our handling of your personal information.

9. Children’s Privacy

The Platform is not intended for individuals under age 18 (or age of majority in jurisdiction). We do not knowingly collect personal info from minors—if we learn that a minor has provided us info we will promptly delete it.

10. Third Party Links & Services

Our Platform may contain links to third-party websites/services not controlled by Vestra Holdings; this Privacy Policy does not apply to those sites—we encourage reviewing their privacy policies separately.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time—changes will be posted here with updated effective date at top of page; continued use after changes constitutes acceptance thereof.

12. Contact Us

For questions about this Privacy Policy or our privacy practices:
Phone: +63 946 449 8012
Email: support@vestraproperties.pro
Address: Aurora, CO 80016 United States