Vestra is a regulated platform for real estate investments that enables people to grow their wealth by collectively investing in income-generating properties.
Copyright © 2026 Vestra Properties All Rights Reserved
This Payment & Withdrawal Policy ("Policy") explains how deposits, payments, withdrawals, settlements, and related financial transactions are processed on the Vestra platform ("Platform").
Vestra is a digital real estate investment platform that facilitates investments in fractional real estate opportunities. To protect users, comply with financial regulations, and maintain the integrity of the Platform, all payment activities are subject to verification, compliance reviews, and applicable laws.
This Policy should be read together with our:
Terms of Service
Privacy Policy
KYC/AML Policy
Refund Policy
Account Access, Restrictions & Restoration Policy
Vestra may support one or more payment methods depending on your country of residence and applicable regulations.
Supported methods may include:
Bank transfers;
Debit cards;
Credit cards;
ACH transfers;
Wire transfers;
PayPal;
Other licensed payment service providers approved by Vestra.
Available payment methods may change without prior notice.
The availability of a payment method does not guarantee that it will always be available in your jurisdiction.
Before making deposits or withdrawals, users may be required to complete identity verification in accordance with Vestra's Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
Verification requirements may include:
Government-issued identification;
Selfie or biometric verification;
Proof of address;
Source of funds information;
Source of wealth information where applicable;
Additional documentation requested during compliance reviews.
Failure to complete verification may result in restrictions on payments or withdrawals.
Users may fund their Vestra account using approved payment methods available on the Platform.
Before a deposit becomes available, Vestra may:
Verify the payment source;
Confirm payment settlement;
Conduct fraud prevention checks;
Complete compliance reviews;
Review transaction risk.
Deposits are credited only after successful processing and verification.
Funds available in your Vestra account may be used to invest in eligible real estate opportunities available on the Platform.
Investment transactions become effective only after:
Payment has been successfully received;
Compliance checks have been completed;
The investment has been confirmed by the Platform.
Submitting a payment does not automatically guarantee allocation of investment shares.
Investment opportunities may become fully subscribed before payment processing is completed.
Users may request withdrawals of available balances through supported withdrawal methods.
Withdrawals are subject to:
Identity verification;
Security reviews;
AML screening;
Fraud prevention procedures;
Internal risk assessments;
Payment provider requirements and activations.
Withdrawal requests may be delayed where additional verification is required.
For security reasons, Vestra may require withdrawals to be made only to:
The verified bank account registered to the user;
The original payment source where applicable;
Another verified payment method approved by Vestra.
Vestra may decline withdrawal requests to unverified or unauthorized payment destinations.
Processing times vary depending on:
Payment method;
Banking systems;
Payment service providers;
Compliance reviews;
Public holidays;
International banking networks.
While Vestra aims to process transactions promptly, we cannot guarantee specific processing times.
Delays caused by banks or third-party payment providers are outside Vestra's control.
Certain payments or withdrawals may be temporarily delayed while Vestra conducts additional compliance reviews.
Such reviews may be required to:
Verify identity;
Confirm source of funds;
Prevent fraud;
Detect suspicious activity;
Comply with AML regulations;
Meet legal or regulatory obligations.
Users may be asked to provide additional information before transactions are approved.
Vestra may establish minimum or maximum limits for:
Deposits;
Withdrawals;
Investment transactions;
Payment methods;
Daily transaction amounts;
Monthly transaction amounts.
Limits may vary depending on:
Verification level;
Jurisdiction;
Payment provider and gateway activation;
Regulatory requirements;
Internal risk assessments.
Applicable limits will generally be displayed within the Platform where appropriate.
Certain payment services may be subject to fees.
These may include:
Deposit fees;
Withdrawal processing fees;
Currency conversion fees;
Wire transfer charges;
Third-party payment provider fees;
Administrative and Tax fees.
Any applicable fees will be disclosed before the transaction is completed whenever reasonably practicable.
Banks and payment providers may also charge additional fees that are outside Vestra's control.
Where transactions involve multiple currencies:
Currency conversion may be performed by Vestra, a payment processor, or a financial institution.
Exchange rates may fluctuate throughout the day.
The exchange rate applied at the time the transaction is processed will determine the final amount received or charged.
Vestra is not responsible for exchange rate fluctuations or fees imposed by financial institutions.
Transactions may fail due to:
Insufficient funds;
Banking errors;
Payment provider failures;
Incorrect payment information;
Compliance restrictions;
Technical issues;
Regulatory requirements.
Where possible, failed transactions may be reversed or returned in accordance with our Refund Policy.
If you believe a payment or withdrawal was unauthorized, you should notify Vestra immediately through our official support channels.
Vestra may:
Temporarily suspend the transaction;
Restrict account activity;
Request additional verification;
Investigate the incident;
Cooperate with financial institutions and law enforcement where appropriate.
Users are encouraged to contact Vestra before initiating a chargeback or payment dispute through their financial institution.
Where a chargeback is initiated, Vestra may:
Suspend the associated account;
Delay withdrawals;
Reverse promotional rewards where permitted;
Investigate the transaction;
Recover funds where legally permitted.
Nothing in this section limits your legal rights regarding unauthorized or fraudulent transactions.
Users must not use the Platform to:
Launder money;
Finance terrorism;
Circumvent sanctions;
Use stolen payment methods;
Submit fraudulent payment information;
Process payments on behalf of third parties without authorization;
Manipulate payment systems;
Engage in fraudulent chargebacks.
Violation of this Policy may result in account restrictions, suspension, termination, or reporting to competent authorities.
Vestra may partner with licensed banks, payment processors, electronic money institutions, and other regulated financial service providers to facilitate transactions.
Each provider operates under its own legal and regulatory obligations.
Users may also be subject to the terms and conditions of those providers when using their services.
Users are solely responsible for determining and externally paying any taxes arising from:
Investments;
Withdrawals;
Referral rewards;
Profits;
Other financial transactions conducted through the Platform.
Vestra does not provide tax advice.
To the fullest extent permitted by applicable law, Vestra is not responsible for delays or failures caused by:
Banks;
Card networks;
Payment processors;
Internet outages;
Government actions;
Regulatory restrictions;
Currency fluctuations;
Force majeure events.
Nothing in this section excludes liability that cannot legally be excluded.
Vestra may revise this Payment & Withdrawal Policy from time to time to reflect changes in:
Payment methods;
Financial regulations;
Banking relationships;
Platform functionality;
Business operations.
Updated versions will be published on the Platform with a revised Effective Date.
Continued use of the Platform after the Effective Date constitutes acceptance of the revised Policy.
If you have any questions regarding this Payment & Withdrawal Policy, please contact us through:
Email: support@vestraproperties.pro
Contact Form: Available through the Platform
Live Chat: Available through the Platform
Vestra is a regulated platform for real estate investments that enables people to grow their wealth by collectively investing in income-generating properties.
Copyright © 2026 Vestra Properties All Rights Reserved