Vestra is a regulated platform for real estate investments that enables people to grow their wealth by collectively investing in income-generating properties.
Copyright © 2026 Vestra Properties All Rights Reserved
This Account & Data Deletion Policy ("Policy") explains how users of Vestra ("Vestra," "we," "our," or "us") may delete their account and request the deletion of their personal information.
Vestra is committed to giving users meaningful control over their personal data while also complying with applicable legal, financial, tax, anti-money laundering (AML), fraud prevention, and record-keeping obligations.
Because Vestra operates as a digital real estate investment platform, certain information must be retained for specific periods even after an account has been deleted. This Policy explains what information is deleted, what may be retained, and why.
This Policy should be read together with our:
Privacy Policy
Terms of Service
KYC/AML Policy
Vestra allows users to request permanent account deletion directly from the Platform.
You may submit an account deletion request by:
Selecting Delete Account from your Account Settings on the Vestra website;
Selecting Delete Account from the Settings section of the Vestra mobile application; or
Contacting Vestra through our Contact Form, Live Chat, or by email at support@vestraproperties.pro if you are unable to access your account.
For your protection, we may require identity verification before processing your request.
Submitting a deletion request does not automatically delete your account. Your request may remain pending while required security, compliance, or legal reviews are completed.
Before an account can be permanently deleted, Vestra may verify that:
Your identity has been confirmed;
There are no pending investment transactions awaiting settlement;
There are no pending deposits or withdrawal requests;
There are no unresolved payment disputes or chargebacks;
Any outstanding obligations owed to or by Vestra have been resolved;
The account is not subject to an active fraud investigation;
There are no ongoing Anti-Money Laundering (AML), Know Your Customer (KYC), or regulatory reviews requiring the account to remain active.
Where these conditions cannot immediately be satisfied, Vestra may delay account deletion until the relevant matters have been resolved or legal obligations have been fulfilled.
Once your request has been approved:
Your Vestra account will be permanently closed.
You will no longer be able to sign in to the Platform.
Your active sessions will be terminated.
Your profile will be removed from active Platform systems.
You will no longer receive marketing communications unless required by law.
Personal information that is no longer required will be securely deleted or anonymized.
Information that must be retained under applicable laws or regulatory obligations will continue to be securely stored until the applicable retention period expires.
Once an account has been permanently deleted, it generally cannot be restored.
Deleting or uninstalling the Vestra mobile application from your device does not delete your Vestra account or your personal information.
To permanently delete your account, you must use the Delete Account feature available within the Platform or submit a deletion request through one of Vestra's official support channels.
Subject to applicable legal requirements, Vestra will securely delete or permanently anonymize personal information that is no longer required for business, legal, or regulatory purposes.
This may include:
Profile information;
Account preferences;
Marketing preferences;
Device information where no longer required;
Customer support records that are no longer necessary;
Communication preferences;
Other personal information that is not required to be retained.
Deletion is performed using commercially reasonable security practices designed to protect your information throughout the process.
Certain information cannot be immediately deleted because Vestra has ongoing legal and regulatory obligations.
We may retain information relating to:
Identity verification (KYC);
Anti-Money Laundering (AML) compliance;
Transaction history;
Investment records;
Financial records;
Tax reporting;
Accounting records;
Fraud prevention;
Security investigations;
Legal proceedings;
Regulatory reporting;
Audit requirements;
Dispute resolution.
Retained information is protected using appropriate security measures and is only kept for as long as required or permitted by applicable law.
As a digital real estate investment platform, Vestra is required to comply with various financial and regulatory obligations.
Accordingly, we may retain information where necessary to:
Comply with financial regulations;
Meet Anti-Money Laundering (AML) obligations;
Comply with Know Your Customer (KYC) requirements;
Respond to lawful requests from courts, regulators, or government authorities;
Defend legal claims;
Exercise our legal rights;
Prevent fraud, financial crime, or abuse of the Platform.
Where retention is required by law, deletion requests will not override those legal obligations.
Where legal obligations prevent complete deletion of certain records, Vestra may permanently anonymize personal information so that it can no longer reasonably identify an individual.
Anonymized information may be retained for purposes such as:
Statistical analysis;
Platform improvements;
Security monitoring;
Business reporting;
Regulatory reporting where permitted by law;
Product development.
Once information has been anonymized, it is no longer considered personal information.
Where processing of your personal information is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect:
Processing already carried out before consent was withdrawn;
Processing required by law;
Processing necessary to perform contractual obligations;
Processing required for fraud prevention, security, or regulatory compliance.
Once an account has been permanently deleted, it generally cannot be recovered.
If you wish to use Vestra again in the future, you may be required to:
Create a new account;
Complete identity verification again;
Accept the then-current Terms of Service and Platform policies;
Complete any onboarding requirements applicable at that time.
Approval of a new account remains subject to Vestra's eligibility and compliance requirements.
Throughout the deletion process, Vestra continues to protect your information using appropriate administrative, technical, and organizational safeguards.
Deletion may require reasonable processing time to ensure that backups, archives, and distributed systems are updated in accordance with operational procedures and applicable legal obligations.
Vestra may update this Account & Data Deletion Policy from time to time to reflect changes in:
Applicable laws;
Regulatory requirements;
Privacy obligations;
Platform functionality;
Business operations; or
Security practices.
Updated versions will be published on the Platform with a revised Effective Date.
Your continued use of the Platform after the Effective Date constitutes acknowledgment of the updated Policy.
If you have questions about this Policy or require assistance with deleting your account, please contact Vestra through:
Email: support@vestraproperties.pro
Contact Form: Available through the Platform
Live Chat: Available through the Platform
Vestra is a regulated platform for real estate investments that enables people to grow their wealth by collectively investing in income-generating properties.
Copyright © 2026 Vestra Properties All Rights Reserved